Contact Us

Contact

How Can We Help?

Whether you need help choosing the right robot, have a question about your order, or want setup guidance, our team is ready.

Most messages answered within 1 business day
Reach Us

Choose Your Preferred Channel

Email

support@thebestproductsoutthere.com
Replies within 24 hours

Phone

(512) 593-1201
Mon–Fri 9am–5pm EST

Live Chat

Available weekdays during business hours

Usually under 5 minutes
Common Questions

Frequently Asked Questions

How long does shipping take?

Orders ship within 1 to 3 business days, with transit taking 5 to 8 business days. Total delivery time is 6 to 11 business days from your order date. Every shipment includes tracking so you can follow your robot along the way.

Is shipping really free?

Yes, we offer free shipping on most orders within the Continental U.S. (excludes Alaska and Hawaii). There is no order minimum required. Orders ship via USPS, UPS, or FedEx based on destination and package size.

What is your return policy?

We offer a return window on eligible products. Please visit our Returns & Refunds policy page for full details on timelines, conditions, and how to initiate a return. Our team is also happy to walk you through the process over email or phone.

Can I exchange my robot for a different model?

Exchanges are handled on a case-by-case basis. Contact our support team with your order number and the model you would prefer, and we will work with you to find the best solution. Please reach out as soon as possible after receiving your order.

How do I choose the right robotic mower for my yard?

The right mower depends on your yard size, terrain, and slope. Each product listing includes coverage area specs and terrain compatibility details. If you are still unsure, send us your yard dimensions and we will recommend the best fit.

Do your robot vacuums work on all floor types?

Most of our robot vacuums handle hardwood, tile, and carpet with ease, though performance can vary by model. Check the individual product specs for surface compatibility and suction power details. Our team can also help match you to the right unit based on your flooring.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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Availability

Business Hours

Monday – Friday 9:00 AM – 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment To You

Fast Response

Every message is reviewed and answered within one business day by a real person on our team.

Secure Shopping

Your payment and personal information are protected with industry-standard encryption on every transaction.

Tech-Forward Selection

We curate robots built with smart navigation, app connectivity, and modern automation features.

Free Shipping

Most orders ship free within the Continental U.S. with tracking included on every package.